19 / 08 / 2015
Many emails that flow in and out of an organisation contain
what is generally termed as ‘business intelligence’. This ‘business intelligence’ contained within
an email can be automatically integrated into other systems.
For example an archived email can be automatically analysed
for the occurrence of a particular number or phrase and when the number or
phrase is ‘captured’ then a process can be applied to the email’s data. Where an email contains a Patient
Identification Number (PIN) then the patient record system can be automatically
updated with the email’s details and any attachments. Similarly where a Purchase Order number is
‘captured’ in the body of an email then your Purchase Order system can be
updated.
The automatic interrogation and capturing of information is
not possible within Exchange or Outlook because they dedicated products
relating to email delivery, email receipt and local filing. However it can be done with a secure email
archiving system where the data is outside of Exchange.
Mailsafe’s single instance email archiving product is able to
interrogate, capture and extract any information or data relating to an
archived email and is therefore ideally suited to output any data to an
API. Output data can be in a format that
the targeted recipient software can accept e.g. xml. Additional selective rules can also be
applied e.g. only apply to specific domain name or only apply to specific email
addresses etc.
For more information please contact us.