Discover any users email trail

20 / 08 / 2015

To discover an email trail for any of your organisation’s users, or past users, can be very time consuming and difficult.  You probably don’t know if the emails have been deleted, amended, are in PST files, still in a Personal Folder in Outlook or where they are.

Your organisation’s position with regards to disputes, arguments and queries where emails are involved can be quickly resolved because you can be confident that you have the complete email ‘picture’ when using our Mailsafe email archiving software product. It’s secure and seamlessly integrates with Exchange/Outlook with fast, powerful searching tools that return results in a few seconds.

Higher levels of access rights exist for Poweruser status that are above users.  A Poweruser has access to all archived emails via Mailsafe’s searching and finding tools that are an ‘add in’ to the Outlook toolbar.  If there is a dispute or argument involving emails then a Poweruser has rights to quickly search all user emails that have been sent or received, confident in the knowledge that nothing has been deleted or amended.  Searches can be by Date Range, From/To email or domain address, Subject line content, Message content as well as Attachment File Name or Attachment Type. Mailsafe is a centralised email archiving system therefore searches for example where a Date Range and a To Domain are specified will result in all users emails being listed that have been sent to that domain in the time span.  Further refinement with search within results will enable you to accurately narrow down your search to specific emails.

For the IT Manager this makes finding an email an easy, simple task instead of a laborious time consuming one.  A complete trail of forensically sound emails can be returned so that the true position can be quickly established and an early decision can then be made.  A copy of the original email can be returned to a Mailbox if required whilst the original will always remain in the email archive.
Options exists in addition to Poweruser access rights so that users can ‘self service’ themselves and find their own emails from the email archive thereby relieving the burden from IT’s Help Desk or Support.

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